Sales, Customer Service, Project Operations
ERP & CRM Integration, APIs & Data Workflows
Power Apps, Automate, BI, Pages & Dataverse
APIs, Azure Logic Apps, Webhooks & SQL
8-Step Controlled Validation & Relational Mapping
Copilot Studio, Governed Pilots & Agents
Health Checks, Workflow Fixes & Rescues
Digital inspection and reporting software for industrial operations.
Digital QSE and compliance workflows for construction teams.
Confidential delivery capacity behind your partner brand
Senior specialists for project teams and ongoing backlogs
Choosing a data source for Power Apps affects more than where you store information. It shapes your app’s security, maintenance costs and ability to support changing business needs. Choose SharePoint Lists for straightforward internal apps with simple data and access requirements. Choose Microsoft Dataverse for apps with complex relationships, granular security or model-driven functionality. However, […]
Introduction Microsoft Dynamics 365 and Power Platform can transform business operations. However, there is a hidden problem that many organisations overlook: licensing costs can quietly grow long after implementation is complete. Businesses often purchase licenses based on expected usage. Over time, employees change roles, applications evolve, contractors leave, and new Power Platform solutions are introduced. […]
Technical Architecture & Solution Document 1. Executive Summary This Project is an automated intelligence pipeline that scrapes executive level job postings from multiple job boards, enriches each record with CEO and leadership data sourced from official company websites, and publishes a clean, deduplicated dataset to Google Sheets for recruiting and market monitoring purposes. The system […]
In today’s AI-driven CRM landscape, choosing the right backend for your intelligent agents is no longer optional—it’s critical. As businesses adopt Microsoft Copilot and AI agents, a key question arises: Should your agent connect to the Dataverse MCP Server or the Dynamics 365 Sales MCP Server? Although both options are powerful, they serve different purposes. […]
Overview In Microsoft Dynamics 365 / Dataverse projects, there are many real-world scenarios where users need to update existing records based on data received in Excel. In this case, the Excel file contains an Invoice (Quittance) Record ID along with its Payment Date, and the goal is to update the corresponding records in Dynamics 365 […]
In today’s fast-paced business environment, understanding customer needs is no longer optional—it’s essential. Dynamics 365 offers a robust Voice of the Customer (VoC) solution that helps organizations capture feedback, analyze sentiment, and drive actionable insights. In this blog, we’ll explore how Dynamics 365 VoC features can future-proof your CRM strategy and how SkySoft Connections can […]
Introduction Deploying Dataverse solutions can be challenging, especially when they involve complex Power Automate dependencies. Traditional deployment methods often cause downtime, disrupting business operations and affecting productivity. At Skysoft Connections, we specialize in designing deployment strategies that ensure seamless updates, even in environments with multiple interdependent flows. In this blog, we’ll explore zero downtime deployment […]
In Dynamics 365 (D365), sub-grids play a vital role in displaying related records within a form. However, the out-of-the-box sub-grid often has limitations—especially when you want to display nested relationships or apply custom filters dynamically. That’s where building a nested, filterable sub-grid replacement in a Power App comes in. With the right approach, you can […]
In today’s fast-paced digital environment, customer service success depends on how efficiently your team can deliver accurate information. Within Microsoft Dynamics 365 Customer Service, Knowledge Base (KB) articles play a critical role in helping both customers and agents find solutions quickly. However, the true power of Knowledge Base articles emerges when they are enhanced with […]
Introduction In today’s fast-moving business environment, efficient file management within CRM systems is critical to maintaining productivity and delivering a seamless user experience. Microsoft Dynamics 365 offers a modern solution through Attachment Control, enabling users to upload and manage documents directly within record forms—more cleanly and intuitively than ever before. In this blog, we’ll walk […]