The Power of Knowledge Base Articles in D365: Integrating Search and AI Suggestions
In today’s fast-paced digital environment, customer service success depends on [...]
Advanced Routing Rules: Going Beyond Simple Queues in D365 Customer Service
Introduction In today’s fast-paced business environment, customer service efficiency is [...]
When to Use Standard vs. Custom Entities for Sales Team Tracking
In Microsoft Dynamics 365, understanding when to use standard entities [...]
Solving the N:N Relationship Dilemma: Best Practices and Alternatives
Introduction Managing data relationships is at the core of effective [...]
Security Roles Deep Dive: Least Privilege and Team Hierarchy Strategies
In today’s data-driven business world, managing security roles in Microsoft [...]
Effective Use of Plugins and Custom Workflow Activities vs. Power Automate
In today’s fast-evolving Microsoft Dynamics 365 ecosystem, automation plays a [...]
Advanced FetchXML for Optimized Dynamics 365 Reporting
In today’s data-driven world, Dynamics 365 is a vital tool [...]
Top Dynamics 365 Add-Ons Revolutionizing CRM Functionality
Customer Relationship Management (CRM) has evolved dramatically over the past [...]
Why Marketing Professionals Should Care About Dynamics 365 CRM
In today’s data-driven world, marketing professionals need more than creativity [...]
AI Meets CRM: How Dynamics 365 Is Redefining Intelligent Customer Engagement
Introduction: The Era of Smart Customer Engagement In today’s competitive [...]
